FAQ

Domestic shipping can take from 2 to 5 business days.

Foreign shipping could take up to 14 business days.
Shipping rates can vary depending on your region and are calculated at checkout.

Free shipping is available for orders above $50
Yes, we offer free shipping for orders above certain amount. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
If your country or region can't be selected at checkout, please feel free to reach out to see if we can work out the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We offer a 12 month warranty for our grease guns.
This tool is warranted by the manufacturer to the original purchaser from the original purchase date for 365 days subject to the warranty coverage described herein.
The guarantee covers any manufacturing, design, or material defect.
If it is determined that the tool is defective and covered by this warranty, the distributor will replace the tool or refund the purchase price.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.
The warranty is void if: defects in materials or workmanship or
damages result from repairs or alterations which have been made or
attempted by others or the unauthorized use of nonconforming parts;
the damage is due to normal wear, damage is due to abuse (including
overloading of the tool beyond capacity), improper maintenance,
neglect or accident; or the damage is due to the use of the tool after
partial failure or use with improper accessories or unauthorized repair
or alteration.

Yes, we offer full and partial refunds based on different scenarios.

Please enquire for more information about our refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Shipping & Delivery